Given the mission critical nature of any corporate construction project or information network infrastructure, clients today require immediate service responsiveness from outside partners. To address these needs, the Maron Network manages a response approach that can match the most demanding specifications.

It’s called HRS, or HELP RESPONSE SYSTEM. Every Maron Network client has access to the system 24/7 and 365: it’s part of our commitment to every project we launch. It’s an online system created to facilitate “help requests” that customers can submit themselves. HRS also maintains a historical database of service incidents for a customer’s future planning and analysis.

Each case initiated automatically receives a unique HRS Case Number. For clients with full service contracts, a Maron engineer will contact the client within one hour to verify, clarify and troubleshoot the issue. If there’s an emergency, like a down network, Maron Dispatch will be able to deploy the expertise to address the situation. Any other client will receive a service callback within four hours.

At any time later, customers can review progress on their case, including a view of the assigned engineer(s), progress notes, and vendor contract and RMA numbers that may be related to the incident. In addition, clients can receive automatic e-mail notifications of any change in case status.

To request further information on HRS, click here.

For an online HRS demonstration — click here.